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Lifeline Training Cancellation and Refund Policy

Lifeline - Refund Policy

For an individual participant who has paid a course fee, if cancellation is made more than 48 hours before course commencement, a refund will be made less a 20% administration fee. If a training participant can provide a medical certificate or show extreme personal or other hardship that necessitates withdrawal 48 hours or less before course commencement, a refund will be made less a 20% administration fee. If cancellation is made less than 48 hours before course commencement without such proof of illness or hardship, or the person booked does not attend, no refund will be made.

If Lifeline Hunter Central Coast cancels a course for whatever reason, a full refund will be made or payment can be rolled over to the next available course on instruction.

In the case of a group booking of five or more participants for which a rate has been negotiated, if the booking is cancelled more than seven days but less than 14 days prior to commencement of the planned training, a 20% administration fee will be charged. If cancellation of a group or organisation booking of five or more participants is made less than seven days before course commencement, 50% of the negotiated rate will be charged.

Invoices will only be issued to organisations. Bookings by private individuals are to be made via our Lifeline Training Calendar credit card payment facility.

Bookings can be rolled over once only providing the original invoice has been paid. If a full-priced place is rolled over to a place at an early bird special price, the original price cannot be discounted. In case of securing a place at one of our skills-for-life workshops at an early bird special price, rollover to another workshop outside of early bird offers will attract a gap payment. To confirm reservations of early bird special price bookings, priority placement will be given to those participants who have arranged for their invoices to be paid before the special price cut off date.

Lifeline Shop Refunds

New Items

Please choose carefully. Lifeline Hunter Central Coast does not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do. Please retain your receipt for proof of purchase.

Second-Hand Clothing and Goods

Whilst Lifeline Hunter Central Coast endeavours to ensure that items sold in the eight Hunter-based Lifeline Shops are of merchantable quality, second-hand goods are classed as seconds and are therefore non-refundable.

Help us Help Those in Need

Lifeline Hunter Central Coast is 55% self-funded and your support is vital in helping us continue to offer crisis support, counselling, and suicide prevention programs within our region.

Your Donation Will Help Us Save Over 5000 Lives A Year.

Client / Participant Testimonials

  • Brian

    "You really did save my life tonight. I was very very close to doing something silly."

  • David

    "I thought no one could help me and I felt so desperate,
    but talking to someone was the first step to getting my life back."

  • Ian

    "The perspective offered in my lowest moments,
    gave me the strength to continue at moments when I could otherwise have given up."

  • Jenna

    "I never knew it would bring so much relief to talk to someone who cared"
  • John

    "Thank you for that information and thank you for talking to me.
    I actually feel a bit better getting it out of my system and saying how I really feel."
  • Kathy

    "I want to compliment Lifeline for the professional and caring approach. I was very impressed with the service I received yesterday.
    I'd also like to say that many years ago Lifeline literally saved my life when I was in a very dark place. Thank you."
  • Katie

    "Thanks heaps for your help, I feel calmer and a lot less like harming myself now."
  • Matt

    "I even feel better typing to you tonight - I feel like I have taken some action.
    I was a bit scared of calling; but find online chatting less scary. What a great idea."
  • Renee

    "Thank you for having such wonderful people taking time to help others."